Frequently Asked Questions
Answers to the most common questions about enrollment, access, and completion.
How do I access my course after purchasing?
After checkout, you’ll receive an email with your access link. Click it to log in and get started right away — no separate account setup required.
My access link expired — what do I do?
Access links expire after 1 hour for security. If yours expires, the person who purchased the plan for your team can resend the link. If you’re the purchaser and need help, email hello@garlandelearning.com and we’ll get you a new one.
I purchased a multi-user tier — how do I add my team?
The person who completes the purchase receives an invite link to share with the rest of the team. That same person can resend the link to any team member whose invite expires before they use it.
Do I get a certificate of completion?
Yes. Each module includes a built-in assessment. Score 80% or higher and you’ll receive a certificate of completion, generated automatically.
How long do I have access to the material?
One year from the date of purchase.
Can I get an invoice instead of paying by card?
Yes — email hello@garlandelearning.com and we’ll help set up an invoice option, especially useful for schools, government offices, and organizations that require a PO.
What’s your refund policy?
Since this is digital training, we recommend trying the free module first to make sure it’s the right fit for your team before purchasing a paid tier.
What payment methods do you accept?
Payments are processed securely through Stripe.
Do I need any special software to take the course?
No installation is required — the training runs directly in your web browser.
Which browser should I use?
Chrome and Firefox are the recommended browsers, on either Mac or Windows. Once you’ve completed a module, your certificate appears on screen with a download icon in the upper right corner — click it to save your certificate as a PDF.
Is this course accessible for people with disabilities?
Yes. This website and every training module are designed with Section 508 and WCAG 2.1 AA accessibility guidelines in mind, so your whole team can complete the training without barriers.
What topics does each module cover?
Module 1 covers email security and phishing prevention. Module 2 covers passwords, passphrases, and multi-factor authentication. Module 3 covers safe AI use and Virginia data privacy compliance. Module 4 covers incident detection, containment, and recovery.
How long does each module take to complete?
Each module takes about 20–25 minutes to complete.
What if I run into a technical problem during the course?
Email us at hello@garlandelearning.com and we’ll help you sort it out.
What happens after my one-year access ends?
You can renew your access for another year. Returning customers receive a 5% renewal discount.
Can I see my team’s completion status?
Each learner receives their own certificate of completion after scoring 80% or higher. There isn’t currently a manager dashboard to view team-wide completion status — each person’s certificate serves as their individual proof of completion.
Can I upgrade my tier later if my team grows?
Not currently. Because of how our checkout is set up, growing past your current tier’s seat limit means purchasing an additional plan to add more team members, rather than upgrading your existing plan.
Will Module 3 be updated if Virginia’s AI or privacy laws change?
Yes. Module 3 covers Virginia’s AI guidelines and data privacy standards, and we update its content as relevant state laws change throughout the year to keep it accurate.
Still have a question? Email us at hello@garlandelearning.com.